Success is not just measured by transactions but by healthy long-lasting relationships.
As a trade-only manufacturing company established almost 30 years, we’ve developed great knowledge and understanding of the needs of our customers. At Moduflex, we pride ourselves on maintaining great relationships over the long term. Over the last 3 years, 62% of our clients have repeated business with us for an average of 43 projects.
Here are some of the key reasons why our customers have chosen to partner with us.
Customer Success
With our focus on B2B, we want to see all of our customers grow and succeed. At Moduflex it’s not about just making a sale – it’s about ensuring that our customers and their end users receive quality support and an effective solution from us, whether this is increasing available floor space, streamlining processes, or creating bespoke storage for a unique collection. We’ve even offered outside-the-box services in marketing and design to some of our established partners to further support their growth. Being a family-run enterprise, we aren’t limited by strict company policies and our team has the autonomy to go above and beyond for our customers.
Product Knowledge
Our team is highly experienced in the steel and MFC manufacturing process with extensive knowledge of our product range. This enables us to make informed recommendations to our clients for the best possible result. We guide our customers through the process, providing valuable insight and support that continues after installation.
Flexibility
One of our core values at Moduflex is our commitment to being truly flexible with our product design. Manufacturing is an ever-changing landscape so our customers rely on us to adapt and keep up to date with a dynamic market. We don’t limit our products to standard “off-the-shelf” sizes because we understand every project is unique. If we don’t already make the product our customer is after, we’ll take the time to develop a solution together, and we can also incorporate and modify existing setups. We love the challenge of designing something new and we aren’t afraid of a complex brief.
Competitive Turnaround Time
We understand that a fast turnaround time can make all the difference to our clients securing an order with their end customers. Being a flexible business, we are always willing to accommodate tight deadlines. We also understand the challenges caused by customers changing their minds or making last-minute adjustments and we’re well-versed in dealing with this. We aim to deliver our standard projects within 4 weeks of order. If there is an issue with the product or installation, we aim to resolve this as quickly as possible to limit inconvenience for the end users.
Honesty
Whether you’re a sole trader or representing a large-scale corporation, we understand that your time is precious. If we feel that the brief is not something we’re confident we can create to the highest standard, we aren’t going to make false promises and we’ll refer you to the best alternative supplier.
At Moduflex we work hard to uphold our high standards in service and flexible design, and we will continue to adapt to the changing landscape of manufacturing. Healthy long term customer relationships are what keep our business driving forward. We’re very grateful to all of our customers who have partnered with us over the years and we hope to continue for many more.